Personal Data Protection
we1we Players

This Privacy Policy ("Policy") describes the personal data collection, use, storage and disclosure practices of we1we ("Company", "we", "platform") in relation to all users ("you", "player") who access or use the we1we website at we1we.org and its related services.

By registering an account, logging in or continuing to use our platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us to arrange account deletion.

1 Information We Collect

1.1 Information You Provide Directly

When you register an account at we1we, you are required to provide certain personal information so we can verify your identity, meet legal requirements and deliver effective services. This information includes:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age eligibility verification (21 years and above)
• An active email address
• A Malaysian mobile phone number
• A username and password that you create yourself
• Payment account information related to your chosen deposit and withdrawal methods

1.2 Information Collected Automatically

When you use our platform, our systems automatically record certain technical information required for platform operations and security. This includes:

• IP address and device network information
• Web browser type and operating system version
• Pages you visit within the platform, session duration and gaming activity
• Cookie data and device identifiers
• Access time logs and transaction activity

1.3 Information from Verified Third Parties

In certain situations, we may receive information from identity verification service providers or financial institutions for KYC (Know Your Customer) and fraud prevention purposes. Any such information is handled to the same security standards as data you provide directly.

2 Purpose of Data Use

we1we uses your personal data solely for legitimate purposes stated in this policy. The main purposes for data use include:

• Processing account registration and player identity verification
• Processing deposit and withdrawal transactions using supported payment methods
• Providing access to games, bonuses and promotions offered on the platform
• Monitoring account activity for fraud prevention and anti-money laundering purposes
• Complying with legal obligations and licensing regulations imposed on the platform
• Contacting you regarding your account, transactions or important policy updates
• Improving the user experience through analysis of anonymised usage patterns
• Sending promotional communications — only if you have agreed to receive them

3 Disclosure to Third Parties

we1we does not sell your personal data to any party for commercial purposes. However, in the following situations, data disclosure may occur to trusted third parties:

3.1 Contracted Service Providers

We work with third-party service providers such as payment processors (including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto providers), cloud service providers and gaming technology providers. These parties are only permitted to access data necessary to perform their services and are bound by strict confidentiality agreements.

3.2 Legal Requirements and Authorities

We may be obliged to disclose your information to relevant authorities when required by law, court order, or in the context of investigations relating to fraud, money laundering or other illegal activities.

3.3 Business Transfers

In the event of a company merger, acquisition or asset transfer, users' personal data may be transferred as part of those assets. You will be notified in advance before your data becomes subject to a different privacy policy.

4 Data Security

We implement multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, loss, destruction or accidental disclosure:

• Data encryption during transmission using TLS/SSL protocols
• Data encryption during storage in secure databases
• Role-based access controls for internal staff
• Continuous 24-hour system monitoring to detect anomalies
• Periodic security audits by independent parties
• Two-factor authentication (2FA) for system administrator access

5 Cookies and Tracking Technologies

we1we uses cookies and similar tracking technologies to improve platform functionality and the user experience. The cookies we use fall into several categories:

5.1 Essential Cookies

These cookies are required for basic platform operations including login session management, security verification and language preferences. The platform cannot function properly without these cookies.

5.2 Analytical Cookies

Analytical cookies help us understand how users interact with the platform as a whole. The data collected is aggregated and anonymised — it does not identify you individually.

5.3 Functional Cookies

These cookies store your preferences such as display settings and game preferences so you do not need to reset them each time you visit the platform.

You can manage cookie settings through your web browser. Please note that blocking certain cookies may affect the functionality of some parts of the platform.

6 Data Storage and Transfer

Your personal data is stored on servers that may be located outside Malaysia, depending on our operational requirements. In all cases, cross-border data transfers are carried out in compliance with applicable legal requirements and with protection guarantees equivalent to the standards in this policy.

Data retention periods are as follows:

• Active account data is retained for as long as your account remains active
• After account closure, data is retained for the period required by law or audit needs
• Transaction logs and financial records are retained according to the period set by applicable legal obligations
• Customer support communication data is retained for a reasonable period for reference and dispute resolution purposes

7 User Rights

As a player registered at we1we, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you
• Right of Rectification: You may request correction of any data that is inaccurate or incomplete
• Right of Erasure: You may request deletion of your personal data under certain circumstances permitted by law
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain situations
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time
• Right to Data Portability: You may request your data in a machine-readable format

To exercise any of these rights, please contact us via our support email. We will process your request within a reasonable time and inform you of the outcome.

8 Age Limit

The we1we platform is intended for individuals aged 21 and above. We do not knowingly collect personal data from individuals below the specified age limit. If we find that we have collected personal data from an individual who does not meet the age requirement, we will take immediate steps to delete that data and close the relevant account.

9 External Site Links

Our platform may contain links to external websites for informational convenience. This Privacy Policy applies only to the we1we platform. We are not responsible for the privacy practices or content of those external websites. You are advised to read the privacy policy of the relevant site before providing any personal information.

10 Policy Amendments

we1we reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material amendments are made:

• The "Updated" date at the top of this policy will be changed
• A notice will be placed on the platform's main page
• Affected players may receive notification via email

Your continued use of the platform after amendments are published will be taken as your consent to the latest version of this Privacy Policy.

11 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by we1we, please contact our privacy team through the following channels: